Turn Guest Feedback Into Revenue Growth
Catch problems while guests are still on your property—before they impact your ratings and bookings. Simple guest feedback system built for hotels, restaurants, and spas in Thailand and Singapore. No credit card required.
Why Southeast Asian Hotels & Restaurants Lose Money to Silent Complaints
Your guests aren't telling you what's wrong—they're just leaving and not coming back.
Never Complain to You
Only 1 out of 26 unhappy guests will tell you what's wrong. The rest just leave quietly and share their experience with others online.
Source: Kolsky/ThinkJar via HuffPost
Simply Leave
Unhappy guests don't give you a second chance. They book your competitor down the street next time—and tell their friends to do the same.
Source: ThinkJar Research
Read Reviews First
Regional travelers check online reviews before booking. One bad experience shared online can cost you 50-80 potential bookings.
Source: Travel Industry Research
How Fast Can You See Results?
Set up in 15 minutes. Get your first feedback today. Catch your first problem before it impacts your rating tomorrow.
Your complete guest feedback dashboard - track NPS, sentiment, and actionable insights in real-time
Set Up in 15 Minutes (Not 15 Days)
Choose a template for your industry. Add your logo. Generate QR codes or set up email surveys. Done. No IT department needed.
- 8 proven templates—just add your business name (hotel check-out, restaurant feedback, spa treatment)
- QR codes ready to print on table tents, room cards, receipts
- Works on any phone—guests don't download anything
Catch Problems While You Can Still Fix Them
Guests scan your QR code or respond to email 24 hours after checkout. If they report a problem, you get instant alerts. Address issues while the guest still remembers—and before they share publicly.
- Instant WhatsApp or email alerts when feedback turns negative
- Track by room number, table, server, or therapist
- See patterns: Is Room 204 always getting cleanliness complaints?
See What's Actually Hurting Your Ratings
Simple dashboard shows which rooms need attention, which servers are excellent, what dishes get complaints. No spreadsheets. No guessing. Just clear answers that help you improve.
- Rating scores tracked by room, staff member, or service type
- Word clouds show what guests actually say (not buried in data)
- Trend graphs: Are ratings improving or declining?
- Export reports for your team—no data science degree needed
- Thai & English language support for staff and guests
Built Specifically for Southeast Asia
Not a Western SaaS product adapted for Asia. Purpose-built for Thai, Singaporean, and Southeast Asian hospitality businesses from day one.
Thai Market DNA
- ✓ Thai + English interface (not just translated)
- ✓ Pricing in Thai Baht (not USD conversion)
- ✓ Review platform integrations (connect to major sites)
- ✓ WhatsApp support (regional business preference)
- ✓ Bank transfer + credit card payments
Research-Backed Approach
- ✓ Survey templates tested with 1,000+ regional travelers
- ✓ Mobile-first (optimized for high mobile usage)
- ✓ 2-minute completion time (reduces abandonment)
- ✓ QR code deployment (familiar and convenient)
- ✓ NPS methodology adapted for hospitality
No Enterprise Bloat
- ✓ Set up in 15 minutes, not 15 days
- ✓ No "implementation consultant" required
- ✓ No feature you'll never use (unlike Medallia/Qualtrics)
- ✓ No hidden fees or seat licenses
- ✓ Pricing for regional SMEs, not Fortune 500
What One Bad Review Actually Costs You
A single 1-star online review can cost 4-8 bookings per month. Here's what that looks like in real money for Southeast Asian properties.
One Bad Review
Reality:
One preventable complaint becomes a permanent review. Damages reputation for months. Can't be removed.
฿100,000+/year
in lost revenue
Estimates based on industry research
Paper Surveys
Problems:
- • Guests don't fill out paper forms
- • Data entry takes hours
- • By the time you read it, guest is gone
- • Can't spot trends or patterns
฿60,000/year
still get bad reviews
GuestMetrix
What You Get:
- • Catch issues while guest is on-property
- • Prevent bad reviews before posting
- • Real-time alerts for negative feedback
- • Turn detractors into promoters
- • Automated analytics and reporting
฿11,880/year
Prevents ฿100K+ in losses
Results vary by business size, location, and implementation
Calculations based on 30-room boutique hotel in Southeast Asia with ฿2,100 average room rate. Research: Sayfuddin et al., 2021; Regional hotel pricing studies. Results vary by business size, location, market segment, and implementation. Revenue impact calculations are estimates based on industry research and may not reflect your specific situation.
Built for Southeast Asian Hospitality
Designed for the way you actually run your business across the region.
Hotels & Guesthouses
Track problems by room number. Identify which housekeepers need coaching. Improve your booking platform ratings consistently. Works for 10-room guesthouses to 100+ room hotels.
Restaurants & Cafes
QR codes on every table. Track feedback by server and dish. Improve your online reputation steadily. Perfect for restaurants competing on review platforms.
Spas & Wellness Centers
Know which therapists get 5-star feedback, which need coaching. Track by treatment type. Build your reputation through consistent quality. Multi-language surveys for international guests.
Tours & Activities
Track guide performance. Catch safety concerns immediately. Build trust through authentic reviews. Perfect for food tours, diving, and adventure activities.
Hotel Events & Weddings
Real-time feedback during events. Catch catering or AV problems while you can still fix them. One happy wedding creates 50+ referrals.
Vacation Rentals & Condos
Protect your booking platform ratings. Track cleanliness by cleaning crew. Catch WiFi and AC issues before checkout. Property manager dashboard for 1-100 units.
Ready to Turn Feedback Into Revenue?
Limited 60-Day Pilot Program: Full Access, Zero Risk, No Credit Card
Our commitment: If you don't see valuable feedback within 30 days, we'll personally optimize your setup for free. Cancel anytime with zero obligation. Limited to 20 pilot spots this quarter.
Free pilot subject to eligibility criteria. See Terms of Service for complete details on trial period, cancellation policy, and service guarantees.